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Television > Frequently Asked Questions

Q. Where can I find the User Guide for my Digital Set-top, Remote Control or Interact Program Guide?

A. Yes, you can download them here. User Guides are PDF format. Adobe Reader is required to view PDF files.

Q. When I turn my TV on, it is one or two hours behind, why?

A. If you pause a TV show, then come back one hour later and press play, your set-top will continue playing the station at one hour behind. To get back to current time press the "LIVE" button on your remote. Powering the set-top off and on will work, too.

Q. What is Digital Cable?

A. Digital Cable uses new technology to send Cable TV to your house. It allows us to send more channels, higher quality standard definition stations, as well as high-definition tv stations (HDTV). More information can be found at

Q. How does your Digital TV compare with the National Digital TV transition we heard about last year?

A. The National Digital TV transition that was originally scheduled for February 2009 was delayed until June 2009. On that day, all the Albany area TV stations shut down their analog channels and were transmitting “Digital Only”. If you were a MIDTEL CABLE TV subscriber, you probably noticed no change in the reception of these channels as all the work was done well in advance and the result is a much clearer picture. If you received your local channels with an antenna, you probably had to either invest in a new antenna or re-orient it to continue to view the channels, and if you did not have a Digital TV set, you had to purchase a converter box so you could view the signals.

The MIDTEL Digital TV system carries all the Albany area off-air broadcast channels in full digital format and also simulcasts them in Analog format, without the need for a converter, for our customers who do not have a digital TV set. These channels provide a crystal clear picture and allow for many more channels to be offered without having to totally rebuild the system. The end result is over 200 Digital TV channels, 35 High Definition channels (with many more to come), and 47 Digital Music channels.

Q. Why would I want Digital TV?

A. With Digital Television you'll get:

  • More Channels
  • High Definition TV
  • Better Picture on Standard Definition TVs
  • Interactive Program Guide
  • Optional DVR

Do you have a service question that is not answered here? Let us know.


MIDTEL Wins Additional $6.8M With Second Rural Broadband Grant Award

MIDTEL has received a second grant award of $6.8M from the New NY Broadband Grant Program. This grant will bring fiber optic based broadband services with up to 1Gbps in speed to nearly 1600 additional homes and businesses in the towns of Blenheim, Broome, Carlisle, Cobleskill, Conesville, Fulton, Gilboa, Jefferson, Middleburgh, Richmondville, Schoharie, Summit and Wright. Combined with MIDTEL’s private investment, this project totals $8.5M in infrastructure improvements. In total between MIDTEL’s two grant projects, over $15.5M will be invested in fiber optic infrastructure in Schoharie County.

Read the announcement

Check Fiber Availability

Area Code Overlay Approved for the New York 518 Area Code

To ensure a continuing supply of telephone numbers, the new 838 area code will be added to the area served by 518. This is known as an area code overlay. Get ready to change the way you dial your calls made within the 518 area code!

Learn how this change is going to impact you

MIDTEL Wins $5.5M Rural Broadband Grant Award

MIDTEL was recently awarded a $5.5M grant under the New NY Broadband Grant Program. The grant will bring fiber optic based broadband services with up to 1Gbps in speed to 1650 homes and businesses in the towns of Blenheim, Broome, Conesville, Fulton, Gilboa, and Rensselaerville.

Read the announcement

Check Fiber Availability

Inside Wire Maintenance

Eliminate the worries of wiring... When you add the Wire Maintenance Plan to your CABLE TV service you just pay a small monthly fee of $2.00 and if anything should happen to your inside wiring, we'll fix it fast, without a service charge. To take advantage of this offer you can download our form online or contact one of our customer service representatives.

90 Days of Free WiFi

Attention MIDTEL DSL Internet Customers

Add WiFi to your High Speed DSL Internet service today and receive 90 days of WiFi for FREE. No setup fees!

WiFi service $3.95/month after 90 day promo. 6 month commitment required. Certain restrictions may apply.

For details, contact one of our customer service representatives at 518-827-5211