Internet Network Management Policy
MIDTEL NET commits to the open and non-discriminatory use of the
Internet by its customers and commits to use reasonable network
management practices to ensure an open Internet. MIDTEL NET will
manage its network and provide access in accordance with the Federal
Communications Commission's (FCC's) open Internet rules found in Part
8 of Title 47 of the Code of Federal Regulations and in compliance
with any future rules adopted by the FCC.
MIDTEL NET shall make available public information on its website http://www.midtel.net regarding its
network management practices, performance and commercial terms of its
service sufficient for consumers to make an informed choice regarding
their use of such services.
MIDTEL NET will not unjustly or unreasonably prevent or interfere
with competition among content, applications, service, or device
Network Security and Congestion Management
MIDTEL NET uses generally accepted technical measures to provide
acceptable service levels to all customers, such as application-
neutral bandwidth allocation, as well as measures to address service
attacks, illegal content and other harmful activities to protect
network integrity and reliability. In the event of Denial of Service
(DoS), Distributed Denial of Service (DDoS) attack, spoofing or other
malicious traffic, MIDTEL NET will implement inbound and outbound
filtering on specific hosts. These actions will be performed to
ensure reliability and availability of the Network. These actions
will not be utilized for normal Internet applications and traffic.
MIDTEL NET reserves the right to prioritize traffic based on real
time and non-real time applications during heavy congestion periods
based on generally accepted technical measures. MIDTEL NET may set
speed thresholds on the amount of data you as a customer can upload
and download within stated time periods. If you exceed these
thresholds, MIDTEL NET will temporarily limit the speed at which you
can send and receive data over the MIDTEL NET access network. MIDTEL
NET may use other traffic management and prioritization tools to help
ensure equitable access to the MIDTEL NET network for all customers.
MIDTEL NET reserves the right to monitor customer usage to
efficiently manage the performance of the network to ensure a
sustainable quality broadband service is provided. Peak network
usage is between 4 pm and 11 pm Monday - Friday and 10 am - 11 pm
Saturday and Sunday. During peak usage times, priority is given to
applications such as browsing, email, streaming, instant messaging,
gaming and VoIP.
Congestion due to malfunctioning hardware and/or software will be
remedied as quickly as network engineers can diagnose and identify
the offending hardware / software.
Congestion due to malice will be remedied using any technique
available, including protocol-aware filtering and rate-limiting, to
control and limit the offending source. MIDTEL NET may seek criminal
charges against those who inflict network malice. MIDTEL NET may
also attempt to recover costs incurred from network malice.
It is not acceptable to use the MIDTEL NET network for any purpose
that violates local, state or federal laws or to transmit
communications that might be highly offensive or damaging to any
recipients or to use the service in a manner that is unintended. It
is not acceptable to interfere with, violate, circumvent, misuse,
distribute or disrupt network users, equipment or services, which
include but are not limited to:
Attempting to obtain unauthorized access to any network or account.
This includes accessing data not intended for end user customers,
logging into a server or account without being expressly authorized
to access or probing the security of other networks.
Attempts to interfere with the Service of others including users,
hosts and networks. This includes "denial of service" attacks,
"flooding" of networks, deliberate attempts to overload a Service and
attempts to "crash" any host.
Distribution of MIDTEL NET Internet Services beyond the scope of
your end-user account.
Equipment, accessory, apparatus, circuit or devices that are harmful
to the network, shall not be attached to or connected with MIDTEL NET
Circumventing copyright laws and regulation, including the
unauthorized download of music, video, images, books, software or
content and/or other copyright protected works.
MIDTEL NET provides the ability to have Spam filtering with each
customer's email address. Details of this service are listed on
MIDTEL NET's website. MIDTEL NET will not ask you for your password
in an unsolicited telephone call or email. If you believe your
password has been compromised, you should immediately change your
password to prevent the unauthorized use of it.
MIDTEL NET shall not unjustly or unreasonably block access to lawful
content, applications, services or non-harmful devices, subject to
reasonable network management.
MIDTEL NET shall not unreasonably discriminate in transmitting
lawful network traffic over a consumer's broadband Internet access
service, subject to reasonable network management practices. MIDTEL
NET does not discriminate against any customer traffic. MIDTEL NET
utilizes the network management techniques that are equal and
standard across all user applications. MIDTEL NET does not modify its
network to make MIDTEL NET directly served applications perform
better than applications a user would access over the general
Internet. The network management practices employed by MIDTEL NET do
not differ between its directly offered applications and those
general applications offered over the Internet.
Please click on the following website link for pricing information
including monthly prices, usage-based fees, and fees for early
termination or additional network services: Internet Rates
and our Acceptable Use
Policy. Publicly available speed tests are available to any user
or customer who would like to test their bandwidth speed. One
provided by MIDTEL NET is http://speedtest.midtel.net.
Another such site is http://www.speedtest.net.
If you have any questions regarding this policy, please contact
MIDTEL NET customer service at: 1-518-827-5211 1-877-827-5211.
The Middleburgh Telephone Company is a proud member of the New York
State Telecommunications Association