Q. Have you recently had someone outside our local calling area try to call you but got no answer, or the phone keeps ringing or other problems? Does your phone sometimes ring, but no one is on it when you answer?
A.These and other similar problems have become a national issue to the point that the Federal Communications Commission (FCC) has been investigating the problem. What is causing this relatively recent phenomenon given the fact that telephones have been around for 100 years?
Over the last few years complaints concerning calls to rural areas across the country have been on the rise. Many point to wholesale network providers known as "Least Cost Routers" who route long distance calls on behalf of telephone providers. With competition and the growing number of unlimited calling plans being offered, certain telephone providers increasingly turn to "Least Cost Routers" to keep costs down. Given the higher than average cost to complete long distance calls to rural areas than more populated urban areas, some providers unfortunately may be deciding that it is cheaper to not complete calls.
Q. How do I setup or change my voice mailbox?
A. Click here to view the MTCO Voice-mail User Guide - PDF
Do you have a service question that is not answered here? Let us know.
Area Code Overlay Approved for the New York 518 Area Code
To ensure a continuing supply of telephone numbers, the new 838 area code will be added to the area served by 518. This is known as an area code overlay. Get ready to change the way you dial your calls made within the 518 area code!
MIDTEL was recently awarded a $5.5M grant under the New NY Broadband Grant Program. The grant will bring fiber optic based broadband services with up to 1Gbps in speed to 1650 homes and businesses in the towns of Blenheim, Broome, Conesville, Fulton, Gilboa, and Rensselaerville.
Eliminate the worries of wiring... When you add the Wire Maintenance Plan to your CABLE TV service you just pay a small monthly fee of $2.00 and if anything should happen to your inside wiring, we'll fix it fast, without a service charge. To take advantage of this offer you can download our form online or contact one of our customer service representatives.
90 Days of Free WiFi
Attention MIDTEL DSL Internet Customers
Add WiFi to your High Speed DSL Internet service today and receive 90 days of WiFi for FREE. No setup fees!
WiFi service $3.95/month after 90 day promo. 6 month commitment required. Certain restrictions may apply.
For details, contact one of our customer service representatives at 518-827-5211