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Broadband FAQs

Q. How long does it take to get DSL installed?
A. An installation date will be scheduled approximately 1 to 2 weeks from the time we receive your completed subscription form.

Q. Can I connect more than one computer to my DSL service and how?
A. You can connect your DSL modem to an Ethernet Switch that has multiple ports. Connect your computer(s) to the other ports and you can share the connection.

Q. Can I connect to DSL using a wireless connection?
A. Yes, MIDTEL will install a wireless network in your home for a one-time charge of $150. You are, of course, free to go out and purchase your own wireless router.

Q. I have my own wireless router. Can I connect that to my DSL service?
A. Yes. The best way to do this is by setting your router's Internet/WAN connection to connect over PPPoE. When asked for a username and password to use with PPPoE, use your MIDTEL NET email address/username. Note, the PPPoE setup will not work with the Best Data family of DSL modems. If you are having this problem, please contact the business office.

Q. How fast is DSL? How can I test my speed?
A. Our basic DSL service has a download speed of 3000kbps (3Mbps). The speed of a typical dialup connection is 50kbps. DSL is more than 50 times faster than dialup. You can stream CD quality audio from the Internet at 194kbps. Most streaming video on the net is broadcast between 300kbps and 500kbps. To test the download speed of your connection please use our Internet Speedtest.

Do you have a service question that is not answered here? Let us know.

Our popular Savings Plans have been changed, offering you the ability to customize them to suit your lifestyle and budget. There is no better time to give them a look! You can now choose the quantity of Long Distance Minutes, the type of Cable TV Service, and the level of your High Speed Internet Service.

Mix and Match at least Three of our services and start Saving!

Starting January 1, 2008, MIDTEL NET will offer a new lower-cost, lower-speed DSL plan called MSpeed Lite.

• Always on Internet Access
• Talk on your Phone AND be Online
• 8 Times Faster than Dialup Access, 384Kbps
• Only $29.95 per month

Get started by filling out our prequalification form online.

Eliminate the worries of wiring... When you add the Wire Maintenance Plan to your CABLE TV service you just pay a small monthly fee of $2.00 and if anything should happen to your inside wiring, we'll fix it fast, without a service charge. To take advantage of this offer you can download our form online or contact one of our customer service representatives.