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Internet > FAQs > Broadband

Broadband | Dialup | Email/Other

Broadband FAQs

Q. How long does it take to get DSL installed?
A. An installation date will be scheduled approximately 1 week from the time we receive your completed subscription form.




Q. Can I connect more than one computer to my DSL service and how?
A. You can connect your DSL modem to an Ethernet Switch that has multiple ports. Connect your computer(s) to the other ports and you can share the connection.




Q. Can I connect to DSL using a wireless connection?
A. Yes, MIDTEL will install a wireless network in your home for a one-time charge of $16.25. There is a monthly fee of $3.95 for managed wireless. You are, of course, free to go out and purchase your own wireless router.




Q. I have my own wireless router. Can I connect that to my DSL service?
A. Yes. The best way to do this is by setting your router's Internet/WAN connection to connect over PPPoE. When asked for a username and password to use with PPPoE, use your MIDTEL NET email address/username. Note, the PPPoE setup will not work with the Best Data family of DSL modems. If you are having this problem, please contact the business office.




Q. How fast is DSL? How can I test my speed?
A. Our basic DSL service has a download speed of 3000kbps (3Mbps). The speed of a typical dialup connection is 50kbps. DSL is more than 50 times faster than dialup. You can stream CD quality audio from the Internet at 194kbps. Most streaming video on the net is broadcast between 300kbps and 500kbps. To test the download speed of your connection please use our Internet Speedtest.




Do you have a service question that is not answered here? Let us know.

 

MIDTEL Wins Additional $6.8M With Second Rural Broadband Grant Award

MIDTEL has received a second grant award of $6.8M from the New NY Broadband Grant Program. This grant will bring fiber optic based broadband services with up to 1Gbps in speed to nearly 1600 additional homes and businesses in the towns of Blenheim, Broome, Carlisle, Cobleskill, Conesville, Fulton, Gilboa, Jefferson, Middleburgh, Richmondville, Schoharie, Summit and Wright. Combined with MIDTEL’s private investment, this project totals $8.5M in infrastructure improvements. In total between MIDTEL’s two grant projects, over $15.5M will be invested in fiber optic infrastructure in Schoharie County.

Read the announcement

Check Fiber Availability


Area Code Overlay Approved for the New York 518 Area Code

To ensure a continuing supply of telephone numbers, the new 838 area code will be added to the area served by 518. This is known as an area code overlay. Get ready to change the way you dial your calls made within the 518 area code!

Learn how this change is going to impact you


MIDTEL Wins $5.5M Rural Broadband Grant Award

MIDTEL was recently awarded a $5.5M grant under the New NY Broadband Grant Program. The grant will bring fiber optic based broadband services with up to 1Gbps in speed to 1650 homes and businesses in the towns of Blenheim, Broome, Conesville, Fulton, Gilboa, and Rensselaerville.

Read the announcement

Check Fiber Availability


Inside Wire Maintenance

Eliminate the worries of wiring... When you add the Wire Maintenance Plan to your CABLE TV service you just pay a small monthly fee of $2.00 and if anything should happen to your inside wiring, we'll fix it fast, without a service charge. To take advantage of this offer you can download our form online or contact one of our customer service representatives.

90 Days of Free WiFi

Attention MIDTEL DSL Internet Customers

Add WiFi to your High Speed DSL Internet service today and receive 90 days of WiFi for FREE. No setup fees!

WiFi service $3.95/month after 90 day promo. 6 month commitment required. Certain restrictions may apply.

For details, contact one of our customer service representatives at 518-827-5211